What If I Need to Cancel My Appointment?

A minimum of 24 hours’ notice is required to reschedule or cancel an appointment.  When possible, I appreciate more than 24-hour notice, so I have adequate time to offer the session to another client. If less than a 24-hour notice is given or you are a no-call/no-show, I charge 100% of your normal session rate. 

Emergencies: Fees are waived in emergencies involving a death in the family, car breakdown/accident, hospitalization, serious injury, contagious illness, or extreme weather. While I understand life can be unpredictable childcare issues, work changes, or double-booking your schedule do NOT constitute an emergency. Any other reason for canceling with less than 24-hours’ notice, will be considered on a case-by-case basis.

Keep in mind, a phone/video session is always an option in lieu of canceling altogether.

No-Show Policy

I understand life is busy and it's easy to forget, therefore, I provide automated email reminders several days in advance and a day of text reminder with a goal to prevent a no-show from happening.

Active Clients: The full session amount will be charged for any no-call/no-shows or cancelling after the start of your session.

New Clients: In the event a new client is a no-call/no-show to their initial intake appointment, I reserve the right to not move forward in counseling with them.  

Withdrawal from Counseling Policies

Withdrawal By Client: Clients may withdrawal from counseling at any time. However, for healthy closure, I do encourage a final face-to-face session. Otherwise, a written notification by email is appreciated.

Withdrawal By Counselor: My goal is to ensure clients receive the best care possible, which means at times, a decision to refer elsewhere if: 1) The client’s needs warrant a higher level of care than I can provide. 2) A client is not benefitting from my methods. 3) The client’s issues create a dilemma or distress in me, which impacts counseling efficacy. 4) The client’s needs have shifted and now fall outside of my areas of focus or expertise. Additionally, I reserve the right to terminate counseling when: 5) A client demonstrates inappropriate or unsafe behavior. 6) A new client is a no-call/no-show to the initial intake appointment. 7) An active client has repeated cancellations or no-shows.